Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ddinerofacilf@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ddinerofacilf@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ddinerofacilf@gmail.com.

1. Returns and Exchanges:

  • We accept returns and exchanges within 30 days of purchase, provided the item is unworn, unwashed, and in its original condition with tags attached.
  • Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

2. Refunds:

  • Refunds will be issued to the original form of payment within 7-10 business days of receiving the returned item.
  • In cases where a refund cannot be issued to the original form of payment, store credit will be provided.

3. Shipping:

  • Orders are typically processed and shipped within 1-2 business days of purchase.
  • We offer standard and expedited shipping options. Shipping rates and delivery times will vary based on location and chosen shipping method.
  • Free shipping is available for orders over a certain amount, as specified on our website.

4. Product Availability:

  • While we strive to keep our inventory up-to-date, occasionally items may be out of stock or discontinued. In such cases, customers will be notified and provided with alternatives if available.

5. Quality Assurance:

  • We stand behind the quality of our products. If you encounter any issues with the quality or craftsmanship of an item, please contact us immediately for assistance.

6. Privacy and Security:

    • We are committed to protecting your privacy and personal information. Customer data is securely stored and will not be shared with third parties without consent.

    7. Customer Service:

    • Our customer service team is available to assist you with any inquiries or concerns you may have. Feel free to reach out to us via email, phone, or through our website's live chat feature during business hours.

    8. Feedback and Reviews:

    • We value your feedback and encourage you to leave reviews of your shopping experience and purchased products on our website or social media channels.

    9. Legal Disclaimer:

    • All sales are subject to applicable laws and regulations. We reserve the right to modify or update our policies at any time.

    Contact Information:

    • For any questions or assistance, please contact us at:
      • Email: ddinerofacilf@gmail.com